Rainbow Rabbit dopamine bunny art Phone case

• 1 x Phone Case

We provide worldwide shipping services.

Shipping method:

• Standard shipping (7-14 business days): $6.83 + $0 for each additional item.
• Express shipping (5-10 business days): $8.87 + $0 for each additional item.

Processing time: 1-3 business days.

May take longer during holidays, so please be patient

The tracking code for your order will be sent to your email within 1-5 days after the order has been shipped.

Returns Accepted: Hassle-Free Within 15 Days. To initiate a return, please contact support@shintycase.com

Open time: 9AM to 5PM (Monday - Friday)

Payments are accepted via credit card, debit card, Apple Pay, Paypal or split into 4 payments with Afterpay.

Accepted cards are Visa, American Express, Mastercard, Diners Club, JCB, Venmo and Discover.

All transactions are secured. Shintycase™ website is provided with an SSL encryption system to protect personal and payment data.

At Shintycase, your satisfaction is important to us. If you receive a product that is defective, of poor quality, or materially different from what was advertised on our website, you may be eligible for a refund or replacement.

1. Refund & Replacement Eligibility

You may request a refund or replacement if your product meets one or more of the following conditions:

• The item is defective or damaged upon arrival
  
• The item is materially different from the description or images shown on our website

2. Time Frame & How to Submit a Claim

To initiate a claim, please email support@shintycase.com within 30 days of delivery. Include the following:

• Your order number
• The email address used at checkout
• Clear photos or a short video showing the issue (e.g., defect, misprint, incorrect product)

We typically respond within 1–2 business days. Once your claim is reviewed and approved, you may choose between a replacement or a refund - Please send the defective item to the following return address: Room 1107, Treasure Center, No. 42 Hung To Road, Kowloon, Kowloon City District, Hong Kong, 999077

3. Refund Process

If you opt for a refund:

• Once we receive your returned item, we will process it and issue your refund.
• We will credit the product price only (shipping fees and taxes excluded) to your original payment method.
• Refunds are processed within 3 business days after approval.

Delays in Refunds

If you have not received your refund:

1. Check your bank or card account.
2. Contact your card issuer, as posting times vary.
3. If the issue persists, contact support@shintycase.com so we can assist you further.

4. Order Cancellation

You may cancel your order within 12 hours of purchase by emailing support@shintycase.com

After 12 hours - or once a tracking number has been issued - orders are non-cancellable and non-refundable, as production begins immediately for custom items.

5. Non-Returnable & Non-Refundable Items

Shintycase does not accept returns or refunds in the following situations:

• Items damaged due to customer mishandling (e.g., tears, stains, burns, chemical damage, improper washing).
• Change of mind or buyer’s remorse after delivery.
• Minor color variations due to screen settings or lighting.
• Incorrect size selected by the customer (unless due to manufacturing error).
• Requests submitted after 30 days from delivery.
• Missing photographic or video evidence of the issue.
• Custom or personalized products with no production error, where the issue is based on style, design, or preference.

Our Commitment

Shintycase is committed to providing a clear, fair, and hassle-free experience. Your feedback helps us improve and prevent future issues.

If you have questions, please contact us at support@shintycase.com